Help centre
Savings and interest
Rates, when interest is paid, and what happens if you break a plan early.
When is my interest paid?
Flex Savings interest is calculated daily and paid on the last day of each month. Target Savings interest is paid when the plan matures. Fixed Savings interest is paid at maturity with the principal.
Can my rate change after I have opened a plan?
A Fixed Savings rate is fixed for the term and can only be revised upward — as it was on 1 August 2026. Flex Savings pays a variable rate; if it changes we tell you 30 days beforehand and publish it on the rates page.
What happens if I break a Fixed Savings deposit early?
The whole period is repriced to 8%, not just the remaining months. On a ₦1,000,000 deposit at 22% broken at month nine that costs about ₦160,000. Usually a savings-backed loan is much cheaper — see the arithmetic.
How many times can I withdraw from Flex Savings?
Four free withdrawals a month. After that, ₦100 per withdrawal. The count resets on the first of the month.
Is my interest taxed?
Withholding tax of 10% is deducted at source on interest earned, as required by law, and remitted to the relevant tax authority. The interest figures shown in the app are net of it.
Did that not answer it?
Chat in the app, 8am–5pm Monday to Friday — Or email info@citadelecapitals.com. If something has actually gone wrong rather than being unclear, raise a complaint instead: you get a reference number immediately and a resolution inside 14 working days.
Security
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Not on the phone, not in chat, not by email, and not by anybody claiming to be from the bank or the CBN.