Contact
Six ways to reach us, and the hours somebody is actually there
Including the typical wait for each one, measured rather than promised.
- 0814 296 1654
Suspected fraud on your account
PriorityA transaction you do not recognise, or a call you think was a scam. Freeze your account in the app first — it is instant — then call.
- 0814 296 1654
General enquiries
Anything about your account that needs a person. Calls cost the same as a local call.
- 0814 374 0921
WhatsApp
Quick questions and sending a photo of a document. We will never ask for your PIN or OTP here.
- info@citadelecapitals.com
Email
Anything that needs a written record but is not a formal complaint. For a complaint, use the [complaints form](/complaints) — it issues a reference number.
Visit an office
Bassa, Abuja or Kaduna
Submitting loan documents in person, cash repayments, and anything easier to sort out across a desk.
In-app chat
Help, then Chat with us
Anything where we may need to see your account. You are already signed in, so there is nothing to verify.
Where we are
A head office in Bassa, and branches in Abuja and Kaduna
The registered office is where lending decisions are made — walk into any of the three and somebody can help.
Head office — Bassa, Plateau State
Agingi Rukuba RoadBassa LGABassa, Plateau StateNigeriaGet directionsAbuja branch
Suite 82, Ide Plaza, Plot 484Opposite Mountain of Fire, UtakoAbuja, FCTNigeriaGet directionsKaduna branch
Suite B6, K.C Holdings BuildingNo. 24 Constitution RoadKaduna, Kaduna StateNigeriaGet directionsOr write to us
Send a message and we will reply within a working day
Every channel above is faster. This is here for the things that need a written record but are not urgent.